Portal Home Knowledgebase Veeam Cloud Connect Support Options and Backup/Replication Troubleshooting
- Sunday 11th June 2023 8.08 AM
At our organization, we are committed to providing comprehensive support for Veeam Cloud Connect, including guidance for Veeam Backup/Replication issues. We understand that our clients may experience challenges or require assistance at different levels and times. As such, we have curated a variety of support packages to cater to diverse needs. Below are our three primary Veeam Cloud Connect support options, alongside a description of their features and corresponding monthly costs.
1. Basic Support Package - $30/month
Our Basic Support Package is perfect for clients with less demanding needs who prioritize cost-effectiveness. This package includes:
- Email Support: Clients can communicate their issues or inquiries via email. Our dedicated support team will be ready to provide assistance through detailed and comprehensible responses.
- Response Time: We guarantee a maximum response time of 3 days from the last contact. Please note that this is during business hours only, ensuring you receive timely support to keep your operations running smoothly.
2. Enhanced Support Package - $60/month
The Enhanced Support Package is designed for clients who need a more prompt response. This package features:
- Email Support: Like the Basic package, clients can reach out via email to communicate any issues or queries.
- 1-Day Maximum Response Time: Our response time is faster with this package. We will respond within a day from the last contact, helping you resolve any issues promptly. This response time applies to both regular and after hours, offering a higher level of convenience.
3. Enhanced Plus Support Package - $200/month
The Enhanced Plus Support Package is our most comprehensive support package. It provides:
- Email and Phone Priority Support: Clients have the option to use either email or phone support. With priority support, your calls or emails will be prioritized, ensuring that your issues are attended to as a matter of urgency.
- 8-Hour Maximum Response Time: This package guarantees a response within 8 hours, regardless of whether it's during regular or after hours.
Please note, all support options cover issues relating to Veeam Cloud Connect as well as general Veeam Backup/Replication issues.
General Veeam Backup/Replication Troubleshooting
Our support services also cover a range of common issues you might encounter when using Veeam Backup and Replication. Here are some of the areas we frequently assist with:
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Backup Configuration: If you're having trouble setting up your backups correctly, our team can provide step-by-step guidance to ensure your data is being securely backed up.
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Backup Errors: Our team can help troubleshoot and rectify any errors you might encounter during the backup process, ensuring your data is safe and your business operations can continue as usual.
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Replication Issues: If you're experiencing problems with your data replication, our team can help identify the root cause and guide you through the process to fix the issue.
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Restore Failures: In the unfortunate event that your data restore fails, we're here to help. Our team can assist with identifying the issue and working towards a successful data recovery.
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Upgrade and Migration Issues: Upgrading to a new version or migrating to a different system can sometimes result in unforeseen issues. Our support team is ready to assist and make this process as seamless as possible for you.
Remember, the goal of our support team is to help you maximize your investment in Veeam products and ensure your business continuity. Our range of support packages cater to different needs and budgets, so you can choose what fits you best. If you have any questions, don't hesitate to reach out and we'll be happy to help.
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