- Sunday 11th June 2023 8.08 AM
At EZSCALE, we understand that unexpected circumstances can sometimes make it difficult to keep up with payments. If you have an overdue invoice, don't worry! We'll temporarily suspend your service after seven days of non-payment as a gentle reminder to catch up.
However, if payment is still not received after 15 days, we unfortunately have to terminate the service for the safety of our systems and for other customers. To avoid termination, we highly encourage you to reach out to our support team as soon as possible through a ticket if you're experiencing any difficulties with making a payment. We'll do our best to assist you and find a solution that works for you.
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